SHIPPING POLICY
Thank you for shopping with FTSBK9.
All orders are packed and shipped from Sweden. Please review the information below before placing your order.
1. Processing Times
Orders are typically processed within 2–5 business days after payment has been received and confirmed.
Please note that processing times may be longer during product launches, holidays, or periods of high order volume.
You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has been shipped.
2. Shipping Origin
All orders are shipped from Sweden.
Shipping Rates
Sweden:
Free - untraced 0.00 SEK
Standard - traced 45.00 SEK
EU: 80.00 SEK
Delivery Times
Estimated delivery times are provided at checkout and may vary depending on destination and shipping carrier.
Estimated delivery windows:
Sweden: 2–5 business days
EU: 3–10 business days
Please note that these are estimates only and are not guaranteed.
Delays may occur due to customs processing, carrier disruptions, weather conditions, or other circumstances outside our control.
Tracking
Tracking is provided where available and will be sent to the email address used at checkout once your order has shipped.
It is your responsibility to provide a correct and complete shipping address at checkout. FTSBK9 is not responsible for delays or failed delivery caused by incorrect address information provided by the customer.
Customs, Duties & Taxes
For orders shipped outside Sweden, your order may be subject to import duties, taxes, VAT, or customs fees imposed by your local authorities.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
FTSBK9 is not responsible for delays caused by customs clearance.
Risk of Loss
Risk of loss and title for products pass to you once the order has been handed over to the shipping carrier.
FTSBK9 is not responsible for lost, stolen, or delayed packages once they are in transit, but we will do our best to assist you in locating your shipment where possible.
Lost or Delayed Shipment
If your package appears to be delayed or lost, please contact the shipping carrier first using your tracking number.
If you still need assistance, contact us at info@ftsbk9.com and we will do our best to help investigate the issue.
Incorrect Shipping Information
Please ensure that your shipping and contact details are correct before completing your order.
FTSBK9 is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If an order is returned to us due to an incorrect address, unclaimed delivery, or failed delivery attempt, the customer is responsible for any reshipping costs.
. Shipping Restriction
We reserve the right to refuse shipment to certain regions or countries where shipping is unavailable, restricted, or considered high risk.
If we are unable to ship your order after purchase, we will contact you and issue a refund where applicable.
Contact
If you have any questions regarding shipping, please contact:
FTSBK9
info@ftsbk9.com